Question 1

How do I choose a coworking?

Accepted Answer

Open the catalogue and filter by district, price and amenities: generator, shelter, Starlink, 24/7, meeting rooms, parking. Each space page shows day and month prices, the address and hours.

Question 2

Can I see the space first?

Accepted Answer

Yes. Tap “Book a visit” and pick a time — the space gets the request and confirms the viewing.

Question 3

How current are the prices?

Accepted Answer

Prices come from the catalogue, and spaces update them. The space confirms the final price; if something looks out of date, write to us.

Question 4

How do I book a desk?

Accepted Answer

On the space page tap “Book”, choose a plan and a date and pay online. The confirmation comes to your email and the booking appears in your account.

Question 5

How can I pay?

Accepted Answer

By Visa or Mastercard, Apple Pay or Google Pay through monobank. monobank processes the card details; we never see them.

Question 6

No confirmation arrived. What now?

Accepted Answer

Check your spam folder and the booking status in your account. If you were charged and the status hasn’t changed within an hour, email booking@coworking.lviv.ua with the booking number.

Question 7

How do I cancel a booking?

Accepted Answer

In your account, under bookings: bookings with the status “Pending” or “Confirmed” can be cancelled.

Question 8

How much is refunded?

Accepted Answer

More than 48 hours before the start — 100%, 24–48 hours — 50%, less than 24 hours — no refund. Some spaces and plans have other terms; they are shown when you book.

Question 9

When does the money come back?

Accepted Answer

Usually within 3–14 working days, depending on the bank that issued your card. Full terms are on the Refunds page.

Question 10

Where is my member card?

Accepted Answer

In your account, under “My card”: a QR code and a short code for entry. The card works offline if you have opened it on this phone before.

Question 11

How do I install the app?

Accepted Answer

On iPhone open the site in Safari → Share → “Add to Home Screen”. On Android in Chrome → menu → “Install app”. There is nothing to download from App Store or Google Play.

Question 12

I can’t sign in.

Accepted Answer

Use “Forgot password?” on the sign-in page — a reset link will come to your email. If it doesn’t, write to us from the same address.

Question 13

How do I add my space?

Accepted Answer

Sign up and create a space in the owner dashboard. We check the details and publish the page in the catalogue.

Question 14

How much does it cost?

Accepted Answer

The basic listing is free; on Free, 5% commission is taken from paid online coworking bookings. Pro (990 UAH/month) and Featured (2,490 UAH/month) have no commission.

Question 15

My space is already listed. How do I get access?

Accepted Answer

Write to us from the space’s work email — we will hand over the profile to you.

Help

Finding a space

Booking and payment

Cancellation and refunds

Account and member card

For space owners